Privacy Policy

At Rustic River, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rusticriver.in/ or use our services.

If you have any questions about this Privacy Policy, please contact us at booking@rusticriver.in.

Information Technology Act Compliance

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Rustic River reserves the right to update or modify this Privacy Policy at any time without prior notice. Users are advised to review this page periodically. Continued use of the website constitutes acceptance of the revised policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Address

  • Identity details (only if required for booking or legal compliance)

  • Payment details (processed securely through third-party payment gateways)

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and browsing behavior

  • Referring and exit URLs

How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Communicate booking confirmations, updates, and support

  • Improve our website and services

  • Ensure safety and security

  • Comply with legal obligations

  • Send promotional communications (only if you opt in)

Cookies Policy

Our website uses cookies to:

  • Enhance user experience

  • Analyze website traffic

  • Maintain secure sessions

Cookies do not collect personally identifiable information. You may disable cookies in your browser settings, though some features of the website may not function properly.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share information only:

  • With trusted service providers (payment gateways, booking platforms)

  • When required by law or government authorities

  • To protect the rights, safety, or property of Rustic River and its users

All third parties are obligated to maintain confidentiality.

Payment Security

All online payments are processed through secure, PCI-DSS compliant payment gateways. Rustic River does not store your complete credit/debit card details.

Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, misuse, loss, or alteration.

User Rights & Choices

You have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Opt out of promotional communications at any time

To exercise these rights, contact us at booking@rusticriver.in.

Third-Party Links

Our website may contain links to third-party websites. Rustic River is not responsible for the privacy practices or content of such websites. Users are advised to review their respective privacy policies.

Retention of Information

We retain personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

Grievance Redressal

In accordance with the Information Technology Act, 2000, the grievance officer details are provided below:

 

Grievance Officer:
Email: booking@rusticriver.in
Working Hours: Monday – Friday (10:00 AM – 07:00 PM)

Consent

By accessing or using our website and services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, please contact:

📧 Email: booking@rusticriver.in
🌐 Website: https://rusticriver.in/