Terms and Condition

Welcome to Rustic River. These Terms & Conditions govern your access to and use of our website https://rusticriver.in/ and the services provided by Rustic River. By accessing our website or making a booking, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. General Terms

  • Rustic River reserves the right to modify these Terms & Conditions at any time without prior notice.

  • Continued use of the website or services after changes are made constitutes acceptance of the updated terms.

  • The website content is for general information purposes only and is subject to change.

2. Eligibility

  • Guests must be 18 years or older to make a booking.

  • Valid government-issued photo identification may be required at the time of check-in.

3. Booking & Payments

  • All bookings are subject to availability.

  • Full or partial advance payment may be required to confirm a reservation.

  • Prices displayed on the website are subject to change without notice.

  • Payments are processed through secure third-party payment gateways. Rustic River does not store payment card details.

4. Check-In & Check-Out

  • Check-in time: 1Pm

  • Check-out time:11 Am

  • Early check-in or late check-out is subject to availability and may incur additional charges.

5. Cancellation & Refund

  • Cancellations and refunds are governed by our Refund & Cancellation Policy, available on the website.

  • No refunds will be provided for early check-outs or no-shows unless stated otherwise.

6. Guest Conduct

  • Guests are expected to behave responsibly and respect other guests, staff, and property.

  • Any damage to property caused by the guest will be charged accordingly.

  • Illegal activities, substance abuse, or disruptive behavior are strictly prohibited and may result in immediate eviction without refund.

7. Use of Property & Facilities

  • Use of amenities and facilities is at the guest’s own risk.

  • Rustic River shall not be responsible for loss, theft, or damage to personal belongings.

  • Pets are allowed only if explicitly permitted at the time of booking.

8. Force Majeure

Rustic River shall not be held liable for failure to perform obligations due to events beyond its control, including but not limited to natural disasters, government actions, pandemics, strikes, or technical failures.

9. Intellectual Property

  • All content on the website, including text, images, logos, and design, is the property of Rustic River.

  • Unauthorized use, reproduction, or distribution of website content is prohibited.

10. Third-Party Links

  • The website may contain links to third-party websites.

  • Rustic River is not responsible for the content, services, or privacy practices of such websites.

11. Limitation of Liability

  • Rustic River shall not be liable for any indirect, incidental, or consequential damages arising from the use of its services.

  • Maximum liability, if any, shall not exceed the total amount paid for the booking.

12. Privacy

  • Personal information shared with us is governed by our Privacy Policy, available on the website.

13. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of [City/State – e.g., Maharashtra].

14. Grievance Redressal

In accordance with the Information Technology Act, 2000, the grievance contact details are as follows:

📧 Email: booking@rusticriver.in
🕒 Working Hours: Monday – Friday (10:00 AM – 07:00 PM)

15. Contact Information

For any queries regarding these Terms & Conditions, please contact:

📧 Email: booking@rusticriver.in
🌐 Website: https://rusticriver.in/